Return of the goods and the right of withdrawal

In accordance with the changes introduced by Legislative Decree 21/2014, transposing Directive 2011/83/EU on Consumer Rights, the person who buys the DrakeBox products for purposes that are unrelated to his professional activity, and outside the premises, has the right to return the products purchased and require the replacement of the goods or a full refund with the exception of transport costs (both for sending and for the return of goods) communicating the decision to by registered letter within 14 calendar days from the date of receipt of the package or the delivery of the goods. The notice may also be sent by fax or telegram, provided that the decision to exercise the right of withdrawal is confirmed by registered letter with return receipt within the following 48 hours. Shipping costs for the return of the goods shall be borne by the customer. The letter should contain a copy of the purchase invoice accompanying. Upon receipt of the letter, the customer will be contacted to receive instructions for the return of the goods, which in any case must be returned in original packaging and with seals integrates complete in all its parts. Refund will be made, in accordance with law, as soon as possible and no later than 30 days after the return of the product.
Shipment until receipt in the warehouse of the DrakeBox is under the full responsibility the customer and the DrakeBox is not liable for any damage, theft or loss for returned shipments not insured.
References for returns:
C.da Colle delle Api, n° 191/M
86100 - Campobasso (CB)

Phone: +39 0874 1896381
Email: [email protected]